Industry Contacts

This tourism industry contact list has been produced by Tourism NSW to aid new and/or expanding tourism business operators. This list serves as an introduction to the types of organisations in the marketplace that can help you. The list is not comprehensive and there may well be additional organisations you should contact when developing your tourism business.

Listings:

Government Departments and Statutory Bodies (Tourism)

Department of Resources, Energy and Tourism
The Department promotes a high quality tourism industry, provides the industry with research and statistics and administers a number of assistance programs.
Industry House
10 Binara Street
CANBERRA CITY ACT 2601
GPO Box 1564
CANBERRA CITY ACT 2601
Ph: 02 6276 1000
Email: tourism@ret.gov.au
Website: www.ret.gov.au/tourism

Tourism Australia
Tourism Australia is the Federal Government statutory Authority responsible for international and domestic tourism marketing as well as the delivery of research and forecasts for the sector.
Level 18, Tower 2
Darling Park
201 Sussex Street
SYDNEY NSW 2000
GPO Box 2721
SYDNEY NSW 1006
Ph: 02 9360 1111
Fax: 02 9331 6469
Website: www.tourism.australia.com

Tourism NSW
Tourism NSW is the State Government agency charged with the promotion and development of tourism within New South Wales.
Tourism House, Level 2
55 Harrington Street
THE ROCKS NSW 2000
GPO Box 7050
SYDNEY NSW 2001
Ph: 02 9931 1111
Fax: 02 9931 1424
Website: www.tourism.nsw.gov.au

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Government Departments and Statutory Bodies (General)

Department of State and Regional Development
The NSW Department of State and Regional Development(DSRD) provides information, advice, funding and assistance to foster business growth and industry innovation in Sydney and NSW.

Level 47, MLC Centre
19 Martin Place, Sydney
GPO Box 5477
Sydney NSW 2001

Ph: +61 2 9338 6600
Fax: +61 2 9338 6950
TTY: 1800 777 022
Websites: business.nsw.gov.au, www.smallbiz.nsw.gov.au, www.sydneyaustralia.com

Indigenous Business Australia
For information on support available for Aboriginal business development.
Level 9, 300 Elizabeth Street
Sydney NSW 2000
PO Box K1176
HAYMARKET NSW 1240
Ph: 1800 107 107
Website: www.iba.gov.au

Roads and Traffic Authority, NSW
Head Office
Centennial Plaza
260 Elizabeth Street
SURRY HILLS NSW 2010
PO Box K198
HAYMARKET NSW 1238
Ph: 13 17 82
Website: www.rta.nsw.gov.au

Tourist Attraction Signposting Assessment Committee
TASAC Secretariat
Shop 7/108 Penshurst Street
WILLOUGHBY NSW 2068
Ph: 02 9967 0688
Fax: 02 9967 0681
Email: TASAC@tourism.nsw.gov.au

Business License Information Service (BLIS)
BLIS provides information on and provision of licences, permits or registrations required for businesses to operate.
Level 21, 227 Elizabeth Street
SYDNEY NSW 2000
Locked Bag A2
SYDNEY SOUTH NSW 1235
Ph: 02 9619 8722
Fax: (02) 9619 8667
Email: blis@fairtrading.nsw.gov.au
Non Metropolitan callers: 1800 463 976

NSW Department of Environment and Climate Change (DECC)
The National Parks and Wildlife Service is a part of the Department – the main government conservation agency in NSW. The department provides information on a wide variety of conservation and environmental topics.
Level 14, 59-61 Goulburn Street
SYDNEY NSW 2000
PO Box A290
SYDNEY SOUTH NSW 1232
Ph: 1300 361 967 (within NSW)
Ph: 02 9995 5000
Fax: 02 9995 5999
Email: info@environment.nsw.gov.au
Website: www.environment.nsw.gov.au

NSW Department of Fair Trading
The Department of Fair Trading provides information and assistance on consumer issues, motor vehicles, home building and renovation, credit, property and tenancy issues, plus cooperatives, licensing, associations and business name registration.
1 Fitzwilliam Street
PARRAMATTA NSW 2124
Ph: 02 9895 0111
Fax: 02 9895 0222
Website: www.fairtrading.nsw.gov.au

NSW Department of Local Government
The Department manages Local Government in New South Wales. The Department can provide you with the name and contact details of your local council.
Sydney Office
Level 9, 323 Castlereagh Street
SYDNEY NSW 2000
Ph: 02 9793 0793
Fax: 02 9793 0799
Email: dlg@dlg.nsw.gov.au
Website: www.dlg.nsw.gov.au

Workcover NSW
Workcover promotes workplace health and safety, and provides a workers compensation system for the employers and workers of NSW.
92-100 Donnison Street
GOSFORD NSW 2250
Locked Bag 2906
LISAROW NSW 2252
Ph: 02 4321 5000
Fax: 02 4325 4145
Website: www.workcover.nsw.gov.au

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Business Enterprise Centres (NSW) Ltd.

There are 40 BECs across NSW delivering a range of services to support the establishment and development of sustainable enterprises in their communities.

NSW BECs contact list

Tourism Industry Groups

Australian Federation of Travel Agents (AFTA)
Level 3, 309 Pitt Street
SYDNEY NSW 2000
Ph: 02 9264 3299
Fax: 02 9264 1085
Email: afta@afta.com.au
Website: www.afta.com.au

Australian Hotels Association Inc. (AHA) (NSW Branch)
Level 5, 8 Quay Street (Prince Centre)
SYDNEY NSW 2000
Ph: 02 9281 6922
Fax: 02 9281 1857
Email: admin@ahansw.asn.au
Website: www.ahansw.asn.au

Australian Tourism Export Council (ATEC)
National Office
Tower 2, Level 18
201 Sussex Street
Darling Park
SYDNEY NSW 2000
Ph: 02 8262 5500
Fax: 02 9268 0457
Email: info@atec.net.au
Website: www.atec.net.au

Backpackers Operators Association NSW
GPO Box 5276
SYDNEY NSW 2011
Ph: 02 8267 0402
Fax: 02 9261 1969
Email: boa@boansw.org.au
Website: www.boansw.org.au

Bed & Breakfast & Farmstay New South Wales & ACT
PO Box R1372
Royal Exchange NSW 1225
Ph: 1300 888 862
Fax: 02 9999 0377
Website: www.bedandbreakfast.org.au

Business Events Sydney
Level 13, 80 William Street
SYDNEY NSW 2011
Ph: 02 9332 5213
Fax: 02) 9360 1223
Website: www.businesseventssydney.com.au

Bus NSW
27 Villiers Street
NORTH PARRAMATTA NSW 2151
Locked Bag 13
NORTH PARRAMATTA NSW 1750
Ph: 02 8839 9500
Fax: 02 9683 1465
Email: info@busnsw.com.au
Website: www.busnsw.com.au

Caravan Camping Industry Association of New South Wales
Rosehill Racecourse
Grand Avenue
Gate 1, Members Car Park
PO Box H114
HARRIS PARK NSW 2150
Ph: 02 9615 9999
Fax: 02 9615 9998
Website: www.cciansw.com.au

Clubs NSW
Level 8, 51 Druitt Street
SYDNEY NSW 2000
Ph: 02 9268 3000
Fax: 02 9268 3066
Email: enquiries@clubnsw.com.au
Website: www.clubsnsw.com.au

Commercial Vessel Association of NSW
49 Countess Street
MOSMAN NSW 2088
Ph: 02 9968 1184

Hotel Motel and Accommodation Association of Australia Ltd
Level 14, 189 Kent Street
SYDNEY NSW 2000
Ph: 02 8666 9015 or 1300 304 397
Fax: 02 8666 9017
Email: mail@hmaa.com.au
Website: www.hmaa.com.au

Local Government and Shires Associations of NSW
L8, 28 Margaret Street
Sydney NSW 2000
Ph: 02 9242 4000
Fax: 02 9242 4111
Email: lgsa@lgsa.org.au
Website: www.lgsa.org.au

Meetings & Events Australia
Suite 6, 917 Young Street
NEUTRAL BAY NSW 2089
PO Box 1477
NEUTRAL BAY NSW 2089
Ph: 02 9904 9922
Fax: 02 9904 9933
Email: mea@mea.org.au
Website: www.miaanet.com.au

Museums and Galleries NSW
43- 51 Cowper Wharf Road
WOOLLOOMOOLOO NSW 2011
PO Box K346
WOOLLOOMOOLOO NSW 2011
Ph: 02 9358 1760
Fax: 02 9358 1852
Email: info@mgnsw.org.au
Website: www.mgnsw.org.au

National Trust of Australia
Watson Road, Observatory Hill
THE ROCKS NSW 2000
GPO Box 518
SYDNEY NSW 2001
Ph: 02 9258 0123
Fax: 02 9251 1110
Website: www.nsw.nationaltrust.org.au

NSW Business Chamber
Level 15, 140 Arthur Street
NORTH SYDNEY NSW 2060
Ph: 13 26 96
Fax: 1300 655 277
Website: www.nswbusinesschamber.com.au

Outdoor Tour Operators Association
PO Box 669
MARSFIELD NSW 2122
Ph: 02 9233 6153
Fax: 02 9233 6153

Pacific Asia Travel Association (PATA)
Level 2, 80 William Street
Suite 203A
WOOLLOOMOOLOO NSW 2011
GPO Box 645
KINGS CROSS NSW 2011
Ph: 02) 9332 3599
Fax: 02 9331 6592
Website: www.pata.org

Property Council of Australia (NSW)
Level 1, 11 Barrack Street
Sydney NSW 2000
Ph: 02 9033 1900
Fax: 02 9033 1991
Email: nsw@propertyoz.com.au
Website: www.propertyoz.com.au/nsw

Regional Aviation Association of Australia
Level 1, Andrew Arcade
KINGSTON ACT 2604
Ph: 02 6260 6677
Fax: 02 6260 6655
Email: raaaceo@ozemail.com.au
Website: www.raaa.com.au

Restaurant & Catering NSW/ACT
Level 1, 80 Cooper Street
SURRY HILLS NSW 2010
Ph: 02 9211 3500
Fax: 02 9211 3800
Email: rcnsw@rcnsw.asn.au
Website: www.rcnsw.asn.au
Restaurant guide: www.restaurantandcatering.com

Australian Retailers Association NSW/ACT
Level 11, 45 Market Street
SYDNEY NSW 2000
Ph: 02 9290 3766
Fax: 02 9290 7180
Email: info@nsw.ara.com.au
Website: www.ara.com.au

Sydney Chamber of Commerce
Level 12, 83 Clarence Street
Sydney NSW 2000
Ph: 1300 137 153
Fax: 02 9350 8199
Website: www.thechamber.com.au

TTF Australia (Tourism & Transport Forum)
8th Floor, 810 Loftus Street
SYDNEY NSW 2000
Ph: 02 9240 2000
Fax: 02 9240 2020
Email: contact@ttf.org.au
Website: www.ttf.org.au

Tourism Industry Council New South Wales
Level 3, 309 Pitt Street
SYDNEY NSW 2000
Ph: 02 9264 2185
Fax: 02 9264 2186
Email: info@ticnsw.com.au
Website: www.ticnsw.com.au

Tourism Training Australia
Tourism Training Australia was established to develop a flexible and effective training system for the tourism and hospitality industry. For information on training available to meet your needs contact:
GPO Box 2493
SYDNEY NSW 2001
Ph: 02 9290 1055
Fax: 02 9290 1001
Website: www.tourismtraining.com.au

Winemakers Federation of Australia
National Wine Centre
Botanic Road
PO Box 2414
KENT TOWN SA 5071
Ph: 08 8222 9255
Fax: 08 8222 9250
Email: wfa@wfa.org.au
Web: www.wfa.org.au

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Sources of Statistical Information

Australian Bureau of Statistics (ABS)
The ABS publishes an extensive range of publications including statistical bulletins about travellers leaving and arriving in Australia and occupancy figures for accommodation in local government areas. To obtain a catalogue of publications contact:
5th floor, St Andrews House
Sydney Square, (next to Town Hall)
SYDNEY NSW 2000
GPO Box 796
Sydney NSW 1041
Ph: 1300 135 070
Fax: 1300 135 211
Website: www.abs.gov.au

Tourism Research Australia (TRA)
The TRA is a cooperative venture funded by State and Federal governments to provide the tourism industry with statistical and analytical information about tourism in Australia. It puts together a range of publications which, can be purchased from Tourism Research Australia or viewed at Tourism NSW.
GPO Box 1545
CANBERRA ACT 2601
Ph: 02 6213 6940
Fax: 02 6213 6983
Email: bureau.tourism.research@industry.gov.au
Website: www.tra.australia.com

Decipher Technologies Pty Ltd
Tourism Business Knowledge
Email: enquiries@decipher.biz
Website: www.decipher.biz

Sustainable Tourism Cooperative Research Centre
Griffith University Gold Coast
PMB50 Gold Coast Mail Centre
QLD 9726
Australia
Ph: 07 5552 8172
Fax: 07 5552 8171
Email: info@crctourism.com.au
Website: www.crctourism.com.au
Sydney NSW Coordinator
Dr Tony Griffin
Ph: 02 9514 5103
Email: tony.griffin@uts.edu.au